DELIVERY & SHIPPING

 

We deliver nationwide, once you have placed your order you will receive a confirmation email. When you order is on its way to you, you will receive an email with tracking and delivery details from our courier.

Lead Times 

  • Sample packs are sent via Royal Mail, free of charge.
  • Small deliveries (<40KG in weight) are 2 - 5 working days (Mainland England & Wales; ordered before noon).
  • Standard lead time on large orders is 5 - 10 working days (Mainland England & Wales; stock dependent).

Arranging delivery for large orders

For large orders, once your order is placed our delivery team will call you to arrange the next available delivery slot in your area as per the lead times above.

Important Delivery Terms

Large palletized deliveries are to the property kerbside only,

For products >2.4m length; the products will need to be unloaded by hand (hand-balled) off the lorry side. A person must be present to help unload the goods and sign for receipt. The delivery drivers are not insured to help unload the goods beyond the property kerbside.

For products <2.4m length: the products will be unloaded by tail lift from the rear of the lorry. A person must be present to sign for receipt. The delivery drivers are not insured to help unload the goods beyond the property kerbside. We, therefore, recommend that two people are present to carry the delivery to the desired location. 

If our delivery team has confirmed a large delivery with a customer on a specific date, and on the specified delivery date there was no person available to take delivery, an additional delivery fee will be charged (if applicable the first delivery fee is non-refundable). For full terms of our deliveries please read our terms and conditions.

If for any reason you are not satisfied with the condition of the goods when delivered, you must indicate this on the delivery form signed upon receipt of the goods. Please also take pictures as evidence of the issue and inform the Nexus Living Operations team immediately by calling on 01924 614947 or by emailing myorder@nexusliving.co.uk. Our team will then rectify the issue for you as quickly as is reasonably possible.

  • Can I Pick Up My Order From Your Warehouse?
Yes, you just need to give us a minimum 5 business days notice to have your order packed and ready to be collected from our warehouse free of charge. Please contact us by calling on 01924 614947 or emailing help@nexusliving.co.uk.
  • Can You Do Next Day Delivery?
Depending on your location and order size, we may be able to do this. Please contact us for more information.
  • Can I Add Additional Items To My Order?
Please note that adding to an order may incur an additional delivery charge as the orders may be shipped out separately.
If you need to update your delivery address or delivery date please contact us by calling on 01924 614947 or emailing myorder@nexusliving.co.uk.
  • What Can I Do If I Want To Return Items?

We can accept returns so long as the materials are received at our central warehouse in perfect condition. If you are having trouble arranging a return or are unable to return the materials directly, we can sometimes offer a collection service for mainland England and Wales. The minimum collection cost is £199.99 for returns over 80kg. Please note that the cost will vary depending on the weight of the products you wish to return and collection postcode. Please inquire for a quote and further information.

You must also notify us if you wish to return any goods within 14 days of receipt of the goods. Please call our Customer Support team by emailing myorder@nexusliving.co.uk stating your reason for return. You then have a further 14 days to return the goods to us. We will provide you with a returns form which must be attached to the goods being returned.

  • Do You Deliver Internationally?

We are able to deliver internationally upon request. Please call us on +44 1924 614947 if you require this service.

If you have already placed an order and are looking for an update on your delivery slot please call our operations team on 01924 614947 or by emailing myorder@nexusliving.co.uk with your order number in the subject heading.